Something not working? Start here. Help with the app, purchases, local data and song links.
Need urgent help?
PYHI is not emergency care or a crisis service. In an emergency, overdose, immediate danger, or if you are thinking about ending your life, call 000 now.
OPEN URGENT HELP →Contact
Do not email urgent or emergency requests. Email is not monitored as a crisis service.
Restore Purchases
In the iPhone or Android app, open Settings, choose Full Access, then select Restore Purchases. Use the same Apple or Google account that made the purchase. Restoring checks the store record; it does not create a new charge. If the store cannot confirm the purchase, contact product support.
Export or delete local data
Open Settings → Your data. Export data copies the locally stored app data as JSON. Delete all local data removes the app content stored on this device. There is no PYHI account to delete. Deleting local data does not cancel, refund, or erase an Apple or Google purchase record.
OPEN SETTINGS →Rescue Song links
PYHI saves the link you paste and may ask Spotify, Apple Music or YouTube for public song details. When you open a song, your device hands it to that service's app or website. PYHI cannot control whether the service is installed, signed in, available, or requires its own subscription. If title lookup fails, you can enter the title and artist yourself.
Before contacting support